Mjerenje kvalitete usluge primarne zdravstvene zaštite SERVQUAL instrumentom
نویسندگان
چکیده
منابع مشابه
Health care financing and insurance. Options for design. Preface.
3 Re ce nz ije F Paolucci znanstveni je suradnik u Australijskom centru za ekonomsko istraživanje zdravlja (Australian Center for Economic Research on Health – ACERH) pri australskom nacionalnom sveučilištu, a njegova knjiga Health Care Financing and Insurance: Options for Design omogućuje detaljan uvid u institucionalni i regulatorni dizajn privatnog i javnog financiranja zdravstvene zaštite.*...
متن کاملIzboljšava kvalitete slike prstnega odtisa
The performance of minutiae extraction algorithms and other algorithms in fingerprint recognition systems relies heavily on the quality of the input fingerprint images. Extracting features out of poor quality prints is an open problem. This paper presents different popular algorithms for fingerprint image enhancement and comparisons between them. We extended popular fingerprint enhancement base...
متن کاملMolekularni Pristup U Istraživanju Kvalitete Svinjskog Mesa
protectants during freezing or freeze drying upon properties of washed mechanically recovered broiler meat. I. J. Food Sci. and Tech. 31,45-54. Lanier T. C., G. A. Macdonald (1991): Carbohydrates as cryoprotectants for meatrs and surimi. Food Tech. 45,150-159. Murphy, R. Y., B. P.Marks, J. A.Marcy(1998): Apparent specific heat of chicken breast patties and their constituent proteins by differen...
متن کاملMeasuring Service Quality: SERVQUAL vs. SERVPERF Scales
Quality has come to be recognized as a strategic tool for attaining operational efficiency and improved business performance. This is true for both the goods and services sectors. However, the problem with management of service quality in service firms is that quality is not easily identifiable and measurable due to inherent characteristics of services which make them different from goods. Vari...
متن کاملPrivate healthcare quality: applying a SERVQUAL model.
PURPOSE This paper seeks to develop and test the SERVQUAL model scale for measuring Malaysian private health service quality. DESIGN/METHODOLOGY/APPROACH The study consists of 340 randomly selected participants visiting a private healthcare facility during a three-month data collection period. Data were analyzed using means, correlations, principal component and confirmatory factor analysis t...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Revija za socijalnu politiku
سال: 2010
ISSN: 1845-6014,1330-2965
DOI: 10.3935/rsp.v17i1.900